Here at New Horizons, we go above and beyond to produce the finest fully customizable luxury fifth-wheels. So, it’s only natural that we would give the same attention to communicating with you, our customers.
That’s why we’ve launched our awesome new customer portal! It not only serves as a single point of contact between you and our team while we’re building your New Horizons fifth-wheel but also keeps you informed of your new coach’s progress from start to finish.
After all, New Horizons produces fifth-wheels that are all about you — your comfort, your lifestyle and your dreams of RV living. That’s why we want you fully involved in the production of your new RV home!
The new portal serves as a central repository for your contract, change orders and other documents. You can also exchange private messages with our team. All communications are housed in one convenient location, creating a seamless process of keeping everyone up to date.
What’s more, we’ll periodically upload photos of your RV’s construction, and a timeline will show its progress along 10 construction benchmarks — including stages like the chassis, roofing and final finish.
It’s practically like watching your new RV come together before your eyes!
If you’ve got photos or documents that would be helpful for us to have during the building process, you can even upload those! You can also schedule your orientation and pickup date through the portal.
Pretty convenient, huh?
It all goes along with what we’ve always done — putting the customer at the center. Along with our dedication to reliability, durability and safety, we’re dedicated to you! That’s why the enhanced communication of this customer portal is so important to our New Horizons process.