New Horizons backs up the skill and quality that we build into each RV with a two-year “hitch-to-bumper” warranty.The quality of the materials we use and our skilled work force help to reduce the need for warranty repairs. When there is a problem, we like to see it corrected as quickly as possible and with as little inconvenience to the owner as possible. New Horizons RVs are built with the full time RVer in mind. If you choose to use your unit as your home, no problem! Our warranty includes Full Time use.
We prefer to do the repair work at our facility, but when this is not feasible, arrangements can be made to have the repair done at a facility in your area. Owners can choose to have work done where they feel it is best. We simply ask that your chosen service center call us, and we will do the following:
• Authorize direct billing so the owner does not have to pay.
• Help the service facility analyze the problem.
• Tell the service center how best to fix it.
-DISCLAIMER: Please refer to the full written warranty for further details-
Component Warranties
New Horizons warrants their units to the original purchaser, to be free from defects of material or faulty workmanship for a period of two years from date of retail purchase.
Component parts purchased by New Horizons are covered under separate manufacturers’ warranties specific to the item.
Download the Owner’s Manual for a listing of components we purchase and use in our New Horizons fifth wheels. We try very hard to align ourselves with suppliers and component manufacturers who share our same philosophy of service and quality.
Ours is the best warranty in the business!
RV Protection 7-Year Extended Warranty
While you’re enjoying the freedom of the open road in your New Horizons RV, add freedom from worries with the Compass RV Protection Extended Warranty.
By choosing to purchase this additional coverage, you can relax in the comfort of your custom luxury fifth-wheel knowing that this policy provides protection for your coach’s:
- Heating and cooling
- Kitchen appliances
- Fresh and waste water systems
- Frame
- Generator
- Brakes and suspension
- Entertainment system
The Compass RV Protection Extended Warranty also provides:
- Towing coverage
- Service call reimbursement up to $125
- Guaranteed part replacement
- Emergency roadside assistance
Brought to you by American Guardian Warranty Services Inc., currently administering over 600,000 service contracts annually.
This information is intended to provide only an outline of the types of coverages, exclusions, and limitations of the RV Protection contract(s) described and should not be relied upon when purchasing a specific service contract. For exact coverages, exclusions, and limitations, please review the service contract with a product specialist from New Horizons RV.
